This means we are committed to:
Consistently providing quality products and services
Offering uncompromising commitment to Customer Satisfaction.
Exceeding our client’s expectations, on time, every time.
Honouring every client as a member of our family.
Making every experience enjoyable
As recognition of this commitment Northpoint Toyota have been awarded a prestigeous Five Star Customer Service award from Toyota Australia.
Please give all the guys at Northpoint Toyota a huge hug for me. Especially my neighbour Julie who recommended them (she works there). I am totally satisfied and I may have encouraged my parents to buy a new car from them soon. THANK YOU"
Special thank you to Lyndon Wilsdon and Brett Nimmo from Northpoint Ford for taking time out on their Christmas morning to specially deliver my Christmas present. How amazing and special is that, great people.
Stefan rang to check I was OK with all the new buttons and controls. He made me work my way through all of the processes including ringing out and receiving calls. He kept it light and breezy as I was quiet nervous and made me feel at home. I have enjoyed the whole experience and the car just glides along beautifully."
"Fantastic. Will recommend to friends and family. I got to pick the car up earlier than i first expected and he helped me set up my bluetooth. I was given chocolates as a gift and got to pick my car up from inside the showroom. I felt very special."
"This is the 3rd Toyota that my family has bought from Northpoint Toyota. In the past we have been very pleased with the level of courtesy and client service that we have experienced and this was a prime reason for returning to the firm for the purchase of our new vehicle. Our daughter is considering replacing her Corolla in the near future and we will certainly be suggesting that she seriously consider dealing with Northpoint."
"Best salesperson I have ever met. Dealing with customer was marvellous. Frankly speaking I made my mind for nissan dualis but when I visit to toyata store I impressed with features of toyata rav 4 as salesperson explained me and change my mind and bought toyata. I m happy to being a part of toyata so all credit goes to Neeraj Kataria and northpoint toyata team members"
" IJust became the owner of a Ford Kuga Titanium TDCI. The service I received from Lyndon was exceptional, from the idea phrase through to delivery yesterday afternoon, along with the assistance from Brett with trading my last vehicle and Pam ensuring my complimentary 3,000 kilometre inspection was booked in. The service and commitment from these guys is impeccable…including Lyndon’s phone call this afternoon which we happily answered from within the vehicle on our travels making sure everything was okay. This team is awesome and I would recommend to anyone looking to purchase."
"Northpoint Toyota have been able to put the `fun` back into purchasing a new car. I have had several new cars in the past and all have had `issues`. We have found the team we dealt with at Northpoint to be genuine and respectful and went out of their way to ensure our purchase was painless. Caradean was an excellent salesman who demonstrated enthusiasm and knowledge of the product and was able to transfer his enthusiasm to us. Vince made me feel relaxed - I went armed with the checklist of requirements for the Toyota finance and with a few clicks of the keys my request was approved. I normally don`t `upsize` either but went with the paint protection. I will be servicing my car through Northpoint on it`s extended warranty and if the service department is anything like the sales side we should have a long and happy relationship. I`ve even encouraged my partner to look at getting our Land Cruiser serviced through Northpoint."
"All the staff so far have been great, Julie who kept bringing me coffee on the day and who, whenever I call the dealership is just a joy to talk with on the phone. As a front of house representative, she is of great value to your business.-The company I work for has previously bought a fleet vehicle from Northpoint Toyota at Prospect and we will definitely be in touch again when looking at our next vehicle purchase."
"Am now the proud new owner of a Ford Focus Trend. Huge thank you to Lyndon and staff for keeping a secret and going along with my big surprise and the outstanding service I received….Am over the moon with my new car.."
"Extremley friendly and professional staff, we were kept informed at all times on arrival dates and pick up times, all Toyota accessories were fitted and we picked up our new Aurion on the date arranged. Finance was a pleasure to organise but chose our own insurance. All in All great service and very happy with our new car."
"Hi, I just wanted to say thanks to the Used Car Sales Team, and in particular, Rob Taylor. He couldn't have been more friendly, helpful and professional when we were recently looking to buy a Toyota Yaris. (please feel free to use any of the above text as a testimonial on your other websites or publications) Regards Sue Warman."